All of our dried stems are handpicked to ensure that they are of the highest quality. If however your flowers arrive damaged and you wish to return or exchange them please get in touch and we will be happy to help.
We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund policy
Please be aware that we currently do not accept returns for wedding products.
Return or replacement
Return / Replacement Conditions
Return Policy Validity Period: 14 days.
All items must be unused, in original condition, with original packaging and all tags.
Damaged or received the wrong item（Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the problem, and we will re-issue the correct product or return it unconditionally payment）
Items that do not fit the size or are not satisfied with the quality
Note
Please do not return any orders without our approval.
To initiate a return, you can contact us at info@driedflowersdirect.co.uk. If your return is accepted, we will send you return shipping information and instructions on how to send the package.To complete your return, we require a receipt or proof of purchase. preferably with pictures or videos for proof in order to refund or replace the product.
Refunds time
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method.
The refund time will depend on the payment method. Please see below for details:
If you paid by Stripe, refunds will be sent to your or account within 5-10 business days.
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@driedflowersdirect.co.uk.
Return method
Please contact us by email to send us a return request. Please tell us your order number and the reason for the return. It is best to attach pictures or videos as proof so that we can exchange the product or make a refund.
We will respond to your return request within 24 hours.
We will send you a return address (provided your return complies with our Return Policy)
Return Method: Send By Post
Once your product is shipped back to our return address, please send us the tracking number.
We will process your refund within 3 working days once we received your return product and all the return product(s) have checked in good condition(If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. )For details, please see Return Policy
Note:
If the return is due to the consumer’s reasons, the consumer will be responsible for the return or exchange shipping costs, the specific costs will depend on the courier company you choose.
If the goods received are damaged or the wrong products are received due to our reasons, consumers do not need to bear the return shipping costs.
Return shipping fee
If the return is caused by the consumer, the consumer needs to bear the shipping costs, and the specific costs are subject to the courier you choose.
If the received goods are damaged or incorrect due to quality problems or due to our reasons, the consumer does not need to bear the shipping costs for this reason. We will refund you in full without any fees or we will resend the original purchased product.
Return address
Unit 29, Evans Business Centre, Lingfield Way, Darlington, Durham, DL1 4QZ
Customer service online time: Mon-Sat 9:00am-4:30pm
Email: info@driedflowersdirect.co.uk
Tel: +44 7568688440
